Right of withdrawal
Contents
For consumers: This information concerns distance and off-premises contracts. The applicable version of the withdrawal notice depends on the subject of the particular contract. Deepburg supplies the version appropriate to the proposal on a durable medium before contract formation.
Withdrawal notice for services and work products
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right, you must inform us — Patrick Irmler, trading as DEEPBURG Digital Science, Bessemerstraße 51, 12103 Berlin, Germany, telephone +49 30 23327288, email mail@deepburg.com — of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.
To meet the deadline, it is sufficient to send your communication concerning the exercise of the right before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we reimburse all payments received from you, including any delivery costs, except supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us. Reimbursement is made without undue delay and no later than fourteen days from the day we receive your withdrawal communication. We use the same payment method you used for the original transaction unless expressly agreed otherwise; you will incur no fee for reimbursement.
If you expressly requested the service to begin during the withdrawal period, you pay a reasonable amount proportionate to the services already performed up to your withdrawal communication, compared with the full scope of the contract, where the statutory conditions for compensation are met.
Early expiry after full performance of services
For a paid service contract, the right of withdrawal may expire before the end of the period if Deepburg has fully performed the service, began only after your express consent, and you also confirmed that you knew your right would expire upon full performance. Deepburg confirms the agreement in accordance with statutory requirements.
Withdrawal notice for digital content not supplied on a tangible medium
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. The contact routes and requirements stated above apply to exercising the right and meeting the deadline.
Early expiry
For a paid contract for digital content not supplied on a tangible medium, the right of withdrawal expires early if Deepburg has begun performance after you expressly consented to performance beginning before the withdrawal period ended, you confirmed your knowledge that the right would expire when performance began, and Deepburg supplied a contract confirmation in accordance with statutory requirements.
Model withdrawal form
If you wish to withdraw, you may use the following text and send it to us:
To: Patrick Irmler, trading as DEEPBURG Digital Science, Bessemerstraße 51, 12103 Berlin, Germany; email: mail@deepburg.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service / supply of the following digital content (*):
__________________________________________________
Ordered on (*) / contract concluded on (*): __________________
Name of consumer(s): _________________________________
Address of consumer(s): _______________________________
Date: __________________
Signature of consumer(s), only for a notice on paper: __________________
(*) Delete as appropriate.
Important information about starting a project
Merely acknowledging the privacy policy or terms does not replace an express request for performance to begin during the withdrawal period or the required confirmation concerning expiry of the right. Where necessary, these declarations are obtained separately in the individual proposal or order process and are not pre-selected.
Updated: 26 September 2026.